Training Goals 2008
I. TRAINING STORES
A. Maintain TEN Certified Training environments
1. 2703 Corinth
2. 2708 Town Center
3. 2709 Olathe North
4. 2711 Barry Road
5. 2712 Lees Summit
6. 2713 Independence
7. 2714 Maize Road
8. 2720 Plaza
9. 2721 Manhattan
10. 2729 North Oak
B. All training stores will maintain a Level Three on both Training and Operational Audits
· If a training store receives a Level Two on a Training audit, the DM and RTM must rescore the store within 10 days
· If a training store receives a Level Two on an Operational Audit, the RTM and DM must rescore within 10 days
· If a training store receives a Level One on a Training Audit or an Operational Audit, all MIT’s will be removed from that environment
II. TRAINING AUDITS
A. Each RTM will complete two Training Audits on each bakery-café in their district per quarter.
B. Any score lower than 75% requires a rescore within 10 days. Rescores should performed by the Training Specialist and supervised by the RTM.
C. If a bakery-café scores a level one on a rescore, the following action will be taken:
· A rescore will be preformed by the Training Specialist within 10 days with both the RTM and DM shadowing
· The Training Specialist will forfeit his/her entire bonus for the quarter
· The RTM will forfeit $500 from their bonus for the quarter
D. If a Training Specialist scores an average of a Level Three on both training audits, he/she will earn an additional $300 on the bonus for that quarter
E. Achieve Level Three averages for 75% of Original Bread cafés.
F. During the 2nd and 4th Quarters, RTMs should conduct a training audit with each of the TGM’s in their districts. The TGM should participate in the whole process, including typing and commenting on the various sections of the audit (with oversight by the RTM)
G. During the 2nd Quarter, the RTMs should conduct a training audit with each of their DM’s.
H. During the 3rd Quarter, RTMs should conduct a training audit with each of their training specialists shadowing.
III. BREADOLOGY
A. Breadology will continue to be the product knowledge program for Original Bread.
B. All bakery-cafés will active sample the weekly featured product to our associates and guests.
IV. CONTINUING EDUCATION
A. Mini-classes will be offered four per month on a rotational basis. Expert TGM’s, GM’s, and AM’s will be asked to teach these classes, but the RTM’s will assist in preparing the curriculum as needed
B. Dough 101 will be facilitated quarterly as a two-day seminar.
* 1st Quarter – All GMs who didn’t attend in January 2006
* 2nd Quarter – AM’s from stores 1-9, plus MIT’s
* 3rd Quarter – AM’s from stores 10-19, plus MIT’s
* 4th Quarter – AM’s from stores 20-29, plus MIT’s and any AM’s who haven’t attended yet
C. The Training Department will coordinate Bread Homage’s for all large company meetings such as all AM and all GM meetings
V. PLANET BREAD
A. By the third quarter, all Planet Bread classes will be taught by TGM’s, GM’s, and AM’s with few exceptions.
B. The RTMs’ role will be to set up the room, send attendance emails to the stores, and provide feedback to the facilitators in order to develop a dynamic team of trainers.
C. If a manager teaches three Planet Bread classes, that manager earns one Planet Bread Vacation day. Those vacation days are tracked and managed by the Training Department and can only be taken with DM approval.
VI. ELEARNING
A. All Original Bread bakery-cafés will be 100% eLearning by January 2008
VII. MIT PROGRAM
A. The MIT Program will be extended to 90 days.
* 2 weeks of associate training within the training bakery-café
* 4 weeks of management training within the training bakery-café
* 4 weeks of transition training within the home bakery-café
* 90 day evaluation conducted by both the GM and RTM
B. During the 4 weeks of management training, the MIT’s will select a “major” and focus either on a path for Food Cost Manager or for Training Specialist.
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